Privacy Policy

At Ludiflumin, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Last Updated: July 8, 2025

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Demographic information (age, gender, language preferences)
• Educational background and English proficiency level
• Payment information for course enrollment
• Communication preferences and course interests

Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• Browser type and version
• Operating system
• IP address and geographic location
• Pages visited and time spent on our website
• Referral source (how you found our website)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through our cookie banner or your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our English learning services
• To communicate with you about courses, schedules, and updates
• To process payments and manage your account
• To send you newsletters and marketing communications (with your consent)
• To analyze website usage and improve our online experience
• To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who help us operate our business, such as:

• Payment processors
• Email marketing services
• Cloud storage providers
• Analytics platforms

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Government investigations
• To protect our rights and safety
• To prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner with appropriate safeguards.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security audits and updates
• Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Under Canadian privacy laws, you have the following rights:

Access and Correction

You have the right to request access to your personal information and to correct any inaccuracies.

Withdrawal of Consent

You can withdraw your consent for marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences in your account

Data Portability

You can request a copy of your personal information in a structured, commonly used format.

Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

6. Cookie Policy

We use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

Analytics Cookies

These cookies help us understand how visitors interact with our website to improve our services.

Marketing Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through our cookie banner or your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Course enrollment and completion records
• Communication history
• Legal and regulatory requirements

We will securely delete or anonymize your information when it is no longer needed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "Last Updated" date at the top of this policy

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Compliance with Canadian Privacy Laws

This Privacy Policy is designed to comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

If you have concerns about our privacy practices, you may file a complaint with the Privacy Commissioner of Canada or your provincial privacy commissioner.